Privacy Policy

  1. Personal information is any information about you, where you are identifiable or reasonably identifiable.
  2. The Sir John Monash Centre (SJMC) handles personal information in accordance with its obligations under the Australian Privacy Act 1988 (Privacy Act) (Cth) and the Australian Privacy Principles (APPs).
  3. The SJMC is run by the Department of Veterans’ Affairs (DVA).
  4. This policy contains information about how the SJMC collects, uses, discloses and stores your personal information through its website and the SJMC App.


  1. We also collect your personal information to assist us improve the performance, usability and effectiveness of DVA’s online presence.
  2. We may collect your:
    1. Name
    2. Email address
    3. Phone number
    4. Country of residence
    5. Driver’s licence, passport and other government issued identification documents
    6. Any correspondence you send us.
  3. If you download the SJMC app:
    1. The type of mobile device you are using, device id, IP address, MAC address, IMEI number and information about your use of our app and your location .
  4. If you download the SJMC App during your visit to the SJMC, it will request that you connect to the SJMC Wi-fi and, if you consent, will download audio files related to the exhibitions. When you close the SJMC App, the audio files will automatically be deleted.
  5. You can choose not to identify yourself, or to use a pseudonym when you make a booking enquiry or a complaint.
  6. When we collect information automatically via our website (such as cookies) or via the SJMC (such as device information), we will not attempt to identify you.


  1. The SJMC will only use and disclose your personal information for the reasons it was collected, including for marketing and promotional purposes.
  2. We will not send you any promotional material unless you specifically elect to be sent this through the SJMC website.
  3. We may use your email address to send you a survey seeking your feedback on your experience at the SJMC.
  4. We disclose personal information to third parties contracted to deliver services related to the SJMC, including:
    1. Campaign Monitor manage registrations of interest relating to information, updates on the SJMC and provide a personalized email memento of your visit to the SJMC if you elect this option. This information will be held by Campaign Monitor and will be accessed by their staff, DVA staff and staff at the SJMC. Registrations of interest using a paper form or by phone will be provided to Campaign Monitor. Campaign Monitor will handle your personal information in accordance with their Privacy Policy which may be viewed on their website at:
    2. Checkfront provide a secure booking system for the centre. This information will be held by Checkfront and will be accessed by their staff, DVA staff and staff at the SJMC. Checkfront will handle your personal information in accordance with their Privacy Policy which may be viewed on their website at:
  5. We may disclose your personal information where authorised by law, such as for health or law enforcement purposes.

Social networking websites

  1. We use social networking services including Twitter, Facebook, Instagram and YouTube to communicate with the public about our work. When you communicate with us using these services, we may collect your personal information, but we only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes. These services have their own privacy policies and these can be found on their websites.

Disclosure outside of Australia

  1. The location of the SJMC, in Villers-Bretonneux, France, means that information collected by the SJMC website will be disclosed to the SJMC in France. All personal information collected by the SJMC is handled in accordance with the Australian Privacy Principles.

Use of cookies

  1. This website uses cookies. Cookies are small pieces of data that store information on your computer, in your web browser. You consent to the use of cookies to enhance the functionality of this website and to help improve it. Switching off cookies may restrict your use of the website. The cookies this site uses are user experience and the following third party cookies, CloudFlare, Checkfront and Google Analytics. These cookies are used to carry out the following functions, including but not limited to:
    1. Helping you to navigate this website
    2. Improving the loading time for pages on this website, for overseas users
    3. Allowing users to reserve a timeslot to visit the SJMC
    4. Tracking and reporting on website traffic


  1. Personal information will be stored by DVA and will be destroyed in due course in accordance with the Archives Act 1983 (Cth). Where your personal information is stored with our third party service providers, it may be stored in various locations around the world. Further information can be found via the links listed above at [14].
  2. If you have loaned a device from the SJMC, the photo of your identification will be stored temporarily on a secured encrypted server hosted onsite at the SJMC. Once you return the device to SJMC staff, the photo of your identification will be deleted from our servers.

Further information

  1. DVA’s Privacy Policy contains more information about DVA’s privacy practices, including information about how you may access your personal information held by DVA, seek correction of that information and make any complaints. It also contains information about how DVA will deal with any privacy complaint. You can obtain a copy of DVA’s Privacy Policy at or by contacting DVA using the details below:

Telephone: 133 254
Regional Callers: 1800 555 254

Or write to:
Department of Veterans’ Affairs
GPO Box 9998

  1. The publication of electronic addresses on this website is for the information of users. DVA does not authorise the receipt of commercial electronic messages (generally known as spam) at any published electronic address. Such addresses are to be used for legitimate correspondence only.

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